If you request a refund, please follow these steps:
Within 30 days of receiving the order, please contact our support team at support@kottonco.com or contact our WhatsApp button in the lower right corner.
Please briefly state your order number and a question.
After approval of the return, we will send you instructions on how to send the item back.
After receiving and checking the returned items, your refund will process your original payment method within 3-5 working days.
Refunds are not eligible for refunds in their original condition and packaging.
Freight (if it is our responsibility, the shipping fee will be paid by Kottonco.com and if you are responsible, you will pay the shipping fee).
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